Terms of service

Relax & Reset Gifts – Terms of Service

Welcome to Relax & Reset Gifts! The terms "we", "us" and "our" refer to Relax & Reset Gifts. Relax & Reset Gifts operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Relax & Reset Gifts is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type and settings.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Relax & Reset Gifts reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Relax & Reset Gifts confirms acceptance.

Please review your order carefully before submitting, as Relax & Reset Gifts may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or import charges.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, risk of loss generally passes to you. However, nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993 in the event goods arrive damaged or not as described.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Relax & Reset Gifts, its affiliates, or licensors and are protected by New Zealand and international intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. Unauthorised use of the Services may violate applicable New Zealand law.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to customer tools offered by third parties. We do not monitor or control these tools and provide access "as is" without any warranty.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. Relax & Reset Gifts is not responsible for their content, accuracy, or policies. Use third-party websites at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Relax & Reset Gifts is powered by Shopify, which enables us to provide the Services. All purchases are made directly with Relax & Reset Gifts. Shopify is not responsible for any aspect of your transactions with Relax & Reset Gifts.

SECTION 10 – PRIVACY POLICY

All personal information collected is subject to our Privacy Policy and Shopify's Privacy Policy. By using our Services, you consent to our collection, use, and sharing of information as described.

SECTION 11 – FEEDBACK

By submitting feedback, you grant Relax & Reset Gifts a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display your feedback in any medium for any purpose.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We may correct errors or update information at any time without prior notice, including after you submit an order.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited actions include unlawful activity, harassment, infringement of intellectual property, spreading malware, spamming, or interfering with the Services.

SECTION 14 – TERMINATION

We may terminate your access at our discretion without notice. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Indemnification survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and Services are provided "as is" and "as available." Relax & Reset Gifts makes no warranties of any kind, either express or implied, to the extent permitted by law. Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Relax & Reset Gifts and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from use of the Services or products. Nothing in these Terms excludes or limits any liability that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Relax & Reset Gifts, Shopify, and affiliates from any claims, losses, or damages arising from your use of the Services or breach of these Terms.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid and enforceable.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any part of these Terms does not constitute a waiver. These Terms constitute the entire agreement between you and Relax & Reset Gifts.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of New Zealand. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update these Terms at our discretion. Continued use of the Services constitutes acceptance of any changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Relax & Reset Gifts Email: info@relaxandresetgifts.co.nz

Last updated: August 2026