Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at info@relaxandresetgifts.co.nz. Once your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Return shipping costs for faulty or incorrect items will be covered by us.
Exceptions / Non-Returnable Items Due to the nature of our products, certain items cannot be returned. This includes:
- Personal care products such as candles, soaps, oils, face and hand creams, and haircare products
- Herbal teas, edible treats, and other food items
- Custom or personalised products (special orders)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you're unsure whether your item is eligible for return, please get in touch and we'll be happy to help.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Gift Purchases If you received one of our products as a gift and would like to make a return, please contact us at info@relaxandresetgifts.co.nz and we'll do our best to assist you.
Return Shipping Costs
- Faulty or incorrect items: return shipping is covered by Relax & Reset Gifts
- Change of mind returns: return shipping costs are the responsibility of the customer
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@relaxandresetgifts.co.nz.
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.