Damaged or Missing Parcels

• Damaged Gifts: If your order arrives damaged, please let us know within 24 hours of delivery. Keep the original packaging so we can arrange a replacement or refund.

• Missing Parcels: If your order hasn’t arrived within the expected timeframe, please contact us within 10 days of the shipment date so we can follow up with the courier.

Returns & Exchanges

• Handcrafted with Care: Our gifts are carefully crafted in small batches using natural ingredients. Due to the nature of our products, they may have a shorter shelf life compared to mass produced items.

• Returns: Unfortunately, we do not accept returns for change of mind. If there’s an issue with your order or the condition of your gift, please reach out within 14 days of receiving it. Items must be in their original, unopened condition for us to process a return or exchange.

Additional Information

• Online-Only Store: As we are an online-only store, pickups from our headquarters are not available.